Metro Realty,
The Property Management Company
Specializing in sales, leasing, and property management in Alameda and Contra Costa Counties.

Tenant Frequently Asked Questions

Click here for a rental application.

1
Where can I find a list of your properties for rent?

You can find a list of the properties available on the Metro website www.metrorentals.net.

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2
How can I view the inside of one of the rentals?

The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact Metro to schedule an appointment to see the property. 

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3
Do you require and application fee?

Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $30.00 per adult. 

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4
What are the criteria used for approving an application?

When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your credit report, landlord/mortgage history, and your employment and income verifications. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. 

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5
Do you require a security deposit?

Yes, we require our residents to pay the security deposit once the application is approved and before the tenancy begins. In general, the security deposit will generally be 1.2 to 1.5 times the monthly rent. 

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6
Do you require a lease?

Yes, Metro requires a written lease agreement on each of the properties we manage. Our normal lease period is one year.

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7
What if I need to move before the lease expires?

You should notify Metro in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent through the end of your lease term or until the home is rented (whichever occurs first), plus you will be held responsible for any necessary painting costs, and leasing fees incurred by the property owner. 

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8
What happiness if only one roommate wants to move out?

If your roommate moves out, a written notice must be submitted to Metro. Remember that tenants are jointly and severally liable to ensure that the rent is paid. You must have written permission from Metro to substitute a roommate. (It is not the responsibility of Metro to arbitrate to mediate problems between multiple co-tenants.) Security deposit reimbursements to departing roommates are handled by remaining tenants. No portion of the security deposit will be refunded individually.

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9
Can I sub-lease the property?

No, the lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Metro.

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10
Can the landlord force me to move during my lease?

No. The landlord cannot evict you from the home unless you breach the lease agreement that you sign. Even if the owner needs to move back into the property, or sell the property to a buyer, your lease will be honored through the expiration date. 

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11
Can I get a pet after I move into the property?

Not usually. For more information please refer to your rental agreement to contact Metro.

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12
Can I install cable or satellite TV at the property?

Generally yes. However, you must first obtain written permission from Metro. At some properties, you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damage caused by the installations) will be an expense of the resident. Satellite dishes may not be installed on the roof.

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13
Can I paint or modify something in my rental?

No. Unless you receive written permission from Metro prior to making a change you may not alter the property in any way. If you desire to alter the property, you should submit your request in writing and wait until you receive written consent before making alterations.

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14
How do I report a maintenance problem?

To report a maintenance problem during regular business hours you can Metro at (925) 556-1976 or simply complete a repair request form on our website. For fire, gas or natural disasters, call 911 before calling us. 

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15
Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.

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16
Should I purchase my own policy of renters insurance?

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with our insurance agent for specific details.

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17
This is my first time paying rent late. Can you waive my late fee?

No, Metro does not waive late fees. Fair Housing laws require that we treat all our residents equally. Metro does not decide if one resident is more deserving than another of paying late fees. We enforce late fees across the board.

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18
What is the move out procedure to get back my security deposit?

If you are terminating the tenancy, you must give Metro at least a thirty-day advance notice in writing. Please contact Metro a few days prior to vacating the premises to schedule a walk-through appointment. On the date of the walk-through, the premises should be completely vacated clean, and ready for occupancy with no personal property remaining at the premises. You may also contact Metro to request an initial inspection of the premises before you vacate, which you may attend. The purpose of this inspection is to allow you an opportunity to remedy identified deficiencies in order to avoid deductions from the security deposit. Deductions are normally for rent that is due, necessary cleaning of the premises, and damages above normal wear and tear. Rent is usually charged up to the date that you deliver possession of the premises to our office. This is usually the walk-through date. 

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19
When can I expect to receive my security deposit refund?

Within 3 weeks after you vacated the premises, you will be provided with an itemized disposition of your security deposit, along with any refund due. 

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